Just the Facts.
Blooms & Live Plants
How will my plant arrive?
Our number one priority is that our plants arrive in happy, healthy condition. Some of our plants ship directly potted in our planters, while others ship in their nursery grow pot placed inside the planter.
Why do some plants ship differently?
You never know what adventures a plant can get into making its way to your home! Most of our small and medium plants ship in their nursery grow pot to allow for a safe and comfy ride all the way to your doorstep. Allowing plants to stay in their original pot while being shipped helps reduce the risk of stress and shock that could happen if they were to be placed in a new pot before leaving the greenhouse.
Most of our younger, mini and x-small plants ship directly potted; they don’t seem to mind and we take extra precautions here.
Do I have to repot my plant once it arrives?
The short answer is, no. First, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
After two weeks, your plant has adjusted - your home’s light levels and temperature differ from a greenhouse! - and you can pot it into its ceramic planter, if you choose. You might notice your plant’s earthenware planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!
For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants.
Why does my planter have a drainage hole?
Most of our small and medium plants ship in their nursery grow pot to allow for a safe ride to your doorstep. Added bonus: grow pots have drainage holes so you don’t have to be as mindful when you water. They also give you the ability to use decorative planters that don’t have holes – à la cachepot. The decorative planter serves as a saucer, catching excess water that drains out.
If you choose a mini or x-small plant that ships potted, and your planter does not have a drainage hole, know our team has taken extra precautions to make sure that your plant is potted properly, to aid in proper water management.
Tip: when watering your plant, add no more than 1/3 of the planter’s volume in water, to avoid overwatering. Best practice is to feel the potting mix a few inches down first, and only water if the mix is dry.
What if I'm interested in placing a large order?
Why does my plant look different from the website?
Live plants and small batch pots will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.
My order arrived damaged, what do I do?
Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to shipping carrier mishandling. Please inspect your package when you receive your delivery. Should your order arrive damaged, please contact us directly +(502) 5848-5217 or at firstname.lastname@example.org (make sure to take a photo) and we’ll get back to you as soon as possible.
In the unlikely event a plant is received dead on arrival, it will always be replaced.
For any other question we missed, please e-mail our customer service email@example.com. We'll get back to you shortly!